Scan2Ship Support Documentation

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0. Requirements to use Scan2Ship

Requirements To Use Scan2Ship:

  • Barcode-enabled Invoices: An invoice where the Order Number is displayed as a barcode. If you do not have access to barcode enabled invoices, you can use our free simple, no code, free Custom Invoice/Packing Slip Editor to create your own.
  • Shopify Order Printer App must be installed
  • A printer for printing invoices or packing slips.
  • A 4x6 label printer for printing shipping labels.
  • Compatible Browser: Chrome or Edge
  • Desktop or laptop computer only, no mobile access.
  • A compatible 2-D barcode scanner. Note: barcode scanners not recommended below may work. Best practices are to test the scanner by opening the NotePad app, scan an order barcode and see if the data (order number) transmits efficiently to Notepad.

Scan2Ship Hardware suggestions:

Suggested Compatible Barcode Scanners:

 Suggested Compatible Electronic Postal Scale with USB connectivity:

 There are three ways to enter weights:

  1. Manual Entry: enter the actual weight of your shipment manually.
  2. Scale: if you are using a scale, make sure you are connecting directly to your computer. If you are using a USB Hub, make sure it is a powered version since the scale draws its power source from the computer or a powered USB Hub.
  3. Calculated Weight: automatically pulls the weight for the shipment from Shopify and Scan2Ship combined. We have added the weight of the most popular box sizes and allowed for the average weight of packing material. If you add your own package/box sizes, you can add the weight of the package directly into Scan2Ship admin.

When you set your products in Shopify, there is an option to add the weight to each product. Below is an example of how to add weight to your products in Shopify:

Add your product weights into Shopify by going to Shopify Dashboard > Products > Click on each product > Scroll down to Shipping > Enter the actual weight of product > Click Save

NOTE ABOUT USING POSTAL SCALES:

We suggest using an electronic Postal Scale with USB connectivity to accurately weigh each package and transmit digitally the weight to Scan2Ship, Shopify and your selected Shipper. 

(*USB Connectivity means weight measured by the scale is transferred via USB cable to a connected computer.)

If you prefer, we offer a Setup Bypass which is our White Glove Set-up option. It is a free service! Click this link to set an appointment for your installation. Please allow 45 minutes+: https://calendly.com/scan2ship

Updated on 23 Jul 2024